During an emergency situation, a calm and collected customer service representative (CSR) can save lives. During a false alarm or when a client has a question (perhaps a silly one), a friendly customer service representative can set a customer’s mind at ease without making anyone feel bad.
Training and Ongoing Education Are Musts
One of the reasons that NMC has such a high rate of satisfied clients is the professional training that we put all of our customer service reps through. Two training managers have a hand in preparing each and every rep to do the job right. Ongoing education programs ensure that reps stay up to date with the latest industry standards.
Some of the reps working at NMC today have been with us from the very beginning. That means they have benefited from training, ongoing education, and experience at helping keep clients secure. This experience also helps to ensure that our CSRs will keep a level head in an emergency situation.
Quality Control Ensures High Standards Are Met
We also monitor calls to our CSRs to ensure that our high standards of client care are being met at all times. This allows us to be consistent with all of our clients and yours. Even if a call is challenging or sensitive in nature, you can rest assured that our team can handle it. Our CSRs make NMC what it is—a leader in the monitoring and security industry.