Did You Know? 911 Calls Could be Affected for VoIP Users

    IN THE NEWS ~ JUNE 29, 2013

    As you know, many consumers are switching to Voice Over IP (VoIP) networks for their communication needs. However, did you know that 911 emergency calls could be affected for homeowners with VoIP service? That’s because agencies use landlines or “POTS” to trace the calls. If your client is using VoIP, you should inform them of the possibility of not being able to reach a proper 911 representative in an emergency. These customers should contact their carrier to ensure that they are following proper FCC guidelines for 911 emergency services.