The technology involved in security, and especially in security monitoring, is truly exciting. This year’s CES really highlight the leaps and bounds by which the tech is expanding. Smart homes are the biggest trend in security, and the number of new gadgets and gizmos revealed at CES show that manufacturers of security products know it.
The Smart Home of the Future
Is the smart home of the future going to be run by a personal digital assistant? It will if Vivint Sky, a home automation artificial intelligence service has anything to say about it. Several partnerships were already announced with brands such as Airbnb that show the immediate demand for such a service.
Announcements involving new services from ADT revealed something else that is on the mind of the average consumer, and that’s security monitoring. Your residential clients are going to expect comparable monitoring services. Are you equipped to offer them?
Outsourcing of Security Monitoring Services—Another 2017 Trend
At NMC, we are confident that the outsourcing of security monitoring will continue as a trend in the industry for 2017. The fact is that third-party services like NMC are in the best position to be up-to-date with technology and training.
We take that responsibility very seriously at NMC. Not only are our CSRs provided with rigorous training when hired, but they also receive regular training updates. We really meant it when we say our CSRs are the best in the business. We think your residential and commercial clients will agree if they ever experience an emergency. Call 877-353-3031 and join forces with NMC today!
You may have noticed the trend for vendors who provide security to outsource security monitoring services to third party companies like NMC. How can your security company benefit from making such a move? Here are two ways.
Offer New Services
The fact is that your security company may not be set up to offer all of the monitoring services that a third-party does. Since monitoring is the entire focus of NMC, we offer everything from video surveillance monitoring to two-way voice options and environmental monitoring. If your company was not offering these services before, you suddenly open your business up to a whole new realm of potential clients who want the services you couldn’t offer before.
Focus on New Technology
Once you have outsourced security monitoring, it frees up your company to focus on what you do best—innovate security services. Whether it is focusing on providing mobile options for clients or adding biometric functions, you can stay up-to-date with the latest technology knowing that you don’t have to spend limited resources on providing monitoring services for existing customers. It can allow your business to expand beyond what you had previous thought possible.
NMC Provides Monitoring Services to Help Your Security Firm Grow
Whether you want to expand the services you offer to clients or switch your focus back to the rapidly expanding technology of security, NMC is happy to help our clients take their business to the next level. When you are ready to expand your security firm’s reach, contact NMC to learn more about our top-quality monitoring services.
Last week a report was released by Technavio projecting the growth of the security market in North America. Estimates are that the $12.5 billion residential market will surge to more than $15 billion by 2020. The United States already makes up nearly half of the global residential security market.
Why Residential Security Is on the Rise
One factor that is driving growth is the desire for greater security in residential buildings. This includes security for the building as a whole as well as individual systems for each apartment. One feature in particular that is sought after by residential buildings is cameras that can be viewed from individual apartments allowing residents to observe patrolling guards. Seeing the security staff at work provides peace of mind for many residents.
Primary Concerns with Residential Security
The main issue being faced by the residential security industry, according to the report, is the ability of hackers to hijack a smart home. As a result, some vendors are encouraging monthly password changes for clients. However, home security systems have many measures in place to help prevent this type of scenario, and this has set many clients at ease.
Choose NMC as the Security Monitoring Service for Your Residential Clients
We hope you get your share of the growing residential market. NMC can help you to secure clients by providing the monitoring service that gives you an edge over your competition. Call 877-353-3031 today to learn more about the services we provide such as two-way voice options and text notifications.
AT&T announced back in 2014 that they would no longer be supporting their 2G network. In part, this is because their 2G towers are being repurposed into 4G towers to provide better service for their cellular customers. However, this changeover could be affecting your customers.
The fact is that AT&T’s support for the 2G network won’t completely be over until the end of the year, but since the process is gradual, some areas may be affected already. If your customer is using an older system that utilizes the old AT&T cellular network for monitoring purposes, the deadline is fast approaching to update the system.
As more and more of the network switches over, AT&T is actually switching off the network incrementally. Therefore, you don’t want your customers waiting until the last second to have their services updated.
Of course, modern equipment uses modern networks, so you may not have any concerns if you’ve been updating your customers all along. This is primarily a concern for longtime residential customers who have never updated their original system.
NMC is proud to supply state-of-the-art monitoring services for your residential customers. We want to ensure that all of our clients are also keeping up to date so that our services can work together seamlessly to save lives and reduce the risk of property loss or damage.
Communication companies play a vital role in keeping our customer service reps linked to your customers. We’re happy to offer support to our clients who need help keeping up with the ever-changing services available to make that communication possible.
The global market for Personal Emergency Response System (PERS) is expected to reach $1.85 billion by 20171 and $4.4 billion by 20202, driven by the expanding base of the aging population and an increased preference for independent living. Surging alongside this trend is the increasing proliferation of Information Technology infrastructure to support the demands of this population. Included in this movement is the uptrend in monitoring service needs, best fulfilled by National Monitoring Center (NMC).
Technological advances have led to the development of novel portable PERS devices that promote functionality as well as mobility. This is a major selling point as technology is ever changing and your clients’ needs are changing along with it. Always offer your clients the most innovative devices and know that NMC has you covered with the most up-to-date monitoring techniques.
Monitoring in the PERS sector requires special care and training and associates at NMC are specially educated in handling medical emergencies. Responsiveness to triggered alarms is one thing but the ability to handle the sensitive nature behind a medical emergency call is another factor altogether. NCM representatives are selected for their care, compassion, and professionalism in order to provide the best comforting guidance to your clients during their emergency.
Integration of PERS in senior healthcare offers numerous benefits to family members and care providers, and enables the aging population to lead independent and healthier lives. Through our clients, NMC is proud to be a contributor to the security and well-being of this population.
Health care fraud has always been a huge problem. A security breach can mean stolen data – data that is then translated into fraudulent claims. And now that more Americans have health insurance than ever before, avoiding security breaches should be a top priority for every health care provider. If your sales team is looking for an opportunity in the commercial sector, look no further than the doctors’ offices around you. Contact National Monitoring Center (NMC) for additional information about the key selling points that will help drive sales in one of the most promising niches for 2016.
Small medical practices have been, until now, at a lower risk for being the target of a hack. Generally, there wasn’t a huge amount of usable data. However, as the large medical providers have built more secure systems, the smaller, more vulnerable practices have moved into the center of the target.
Simultaneously, more and more patients are gaining access to affordable health insurance. Claims are increasing, so access to personal information can have a huge value on the data black market. Insurers are swamped with claims and patients are reviewing the medical summaries that come in the mail. The circumstance is ripe for fraud.
The small, medical practice is likely to be far more concerned about breaches in HIPAA rules than data breaches by hackers. To you benefit, HIPAA has trained those professional to think about security; your sales team can skip the basics with these security-minded, medical professionals. In short, awareness becomes a key selling point — how many medical offices are hacked on a regular basis and what liability does the practice carry?
If you aren’t experts in data security, team up with a cyber-security firm to get and give business referrals. Medical practices need physical and virtual security. Ask NMC to help you gain access to that market.
For several years, the concept of perimeter security (over building-only security) has gained tremendous traction with commercial clients. In 2016, you are likely to see more personal account holders asking about perimeter security in addition to the front-door security they currently enjoy.
As commercial clients bought into perimeter security features such as camera surveillance and motion detection, the employees at those businesses were hearing about the preventative benefits that come with stopping a crime before it happens. Now those employees are returning home and finding that their home security seems to be lacking.
In addition, smarthome features are making perimeter security more accessible to the do-it-yourself homeowner. Consumers are now acutely aware that they can to see who is ringing their doorbells through a smartphone app. And not only can they see the visitors, but they can talk to them as well. And as with most DIY features, consumers will quickly grow tired of the technological barriers and lack of interconnectivity with their other security features. And when they want a professional to install an interactive doorbell, you and your sales team need to be ready to offer them quick answers and excellent service.
The growing interest in perimeter security also harkens back to a home security marketing staple — the neighborhood watch. As consumers realize that a secure home is significantly safer in a neighborhood of watchful residents, neighborhood watch programs will grow in popularity again. Perimeter security can extend from the property line and include the entire block or cul-de-sac. Neighborhood programs are currently using email, text, and social media to send out alerts; you want your company to be a part of that conversation and growing bubble of security.
Personal accounts are primed for an up-sale in perimeter security. For your high budget clients, offer them a free motion detection light to initiate the conversation. For your low budget clients simply start the conversation they want to have. Your current clients are your best resource for growth.