The technology involved in security, and especially in security monitoring, is truly exciting. This year’s CES really highlight the leaps and bounds by which the tech is expanding. Smart homes are the biggest trend in security, and the number of new gadgets and gizmos revealed at CES show that manufacturers of security products know it.
The Smart Home of the Future
Is the smart home of the future going to be run by a personal digital assistant? It will if Vivint Sky, a home automation artificial intelligence service has anything to say about it. Several partnerships were already announced with brands such as Airbnb that show the immediate demand for such a service.
Announcements involving new services from ADT revealed something else that is on the mind of the average consumer, and that’s security monitoring. Your residential clients are going to expect comparable monitoring services. Are you equipped to offer them?
Outsourcing of Security Monitoring Services—Another 2017 Trend
At NMC, we are confident that the outsourcing of security monitoring will continue as a trend in the industry for 2017. The fact is that third-party services like NMC are in the best position to be up-to-date with technology and training.
We take that responsibility very seriously at NMC. Not only are our CSRs provided with rigorous training when hired, but they also receive regular training updates. We really meant it when we say our CSRs are the best in the business. We think your residential and commercial clients will agree if they ever experience an emergency. Call 877-353-3031 and join forces with NMC today!
When it comes to selling security services in the commercial sector, you may find that many businesses claim to be “happy with the system we already have.” There’s just one problem. If that system is more than a few years old, it is probably sorely in need of updating and putting the business at risk. Here are 3 issues with outdated business security systems.
1. The Security System Is Not Supported
Manufacturers will only provide support for security systems they still produce or at least recently produced. As a result, the business will not be able to get replacement parts as easily and will have no technical support available if an issue arises.
2. Outdated Security Doesn’t Meet Present Needs
The needs of the business may have advanced beyond what the security system can offer. For example, some older surveillance systems may not allow for security monitoring. Instead, tapes need to reviewed after the fact. Also, a system may be equipped with surveillance but not offer any kind of limited building access that is now a necessary safety feature for many businesses that want to restrict who can enter the building or even certain rooms therein.
3. Older Systems Don’t Perform as Well
The longer a security system has been in place, the more likely it is not to perform when it is needed the most. For example, while modern digitally backed up footage has a high success rate, there’s no way to know if magnetic tape is even still good until someone sticks the tape in a player to watch back a surveillance video.
Keeping Commercial Clients Ahead of Criminals
NMC’s security monitoring services can help your business clients to stay ahead of criminals. Encourage commercial customers to upgrade to modern systems that provide rapid response to emergency situations during both business hours and off hours.
AT&T announced back in 2014 that they would no longer be supporting their 2G network. In part, this is because their 2G towers are being repurposed into 4G towers to provide better service for their cellular customers. However, this changeover could be affecting your customers.
The fact is that AT&T’s support for the 2G network won’t completely be over until the end of the year, but since the process is gradual, some areas may be affected already. If your customer is using an older system that utilizes the old AT&T cellular network for monitoring purposes, the deadline is fast approaching to update the system.
As more and more of the network switches over, AT&T is actually switching off the network incrementally. Therefore, you don’t want your customers waiting until the last second to have their services updated.
Of course, modern equipment uses modern networks, so you may not have any concerns if you’ve been updating your customers all along. This is primarily a concern for longtime residential customers who have never updated their original system.
NMC is proud to supply state-of-the-art monitoring services for your residential customers. We want to ensure that all of our clients are also keeping up to date so that our services can work together seamlessly to save lives and reduce the risk of property loss or damage.
Communication companies play a vital role in keeping our customer service reps linked to your customers. We’re happy to offer support to our clients who need help keeping up with the ever-changing services available to make that communication possible.
The global market for Personal Emergency Response System (PERS) is expected to reach $1.85 billion by 20171 and $4.4 billion by 20202, driven by the expanding base of the aging population and an increased preference for independent living. Surging alongside this trend is the increasing proliferation of Information Technology infrastructure to support the demands of this population. Included in this movement is the uptrend in monitoring service needs, best fulfilled by National Monitoring Center (NMC).
Technological advances have led to the development of novel portable PERS devices that promote functionality as well as mobility. This is a major selling point as technology is ever changing and your clients’ needs are changing along with it. Always offer your clients the most innovative devices and know that NMC has you covered with the most up-to-date monitoring techniques.
Monitoring in the PERS sector requires special care and training and associates at NMC are specially educated in handling medical emergencies. Responsiveness to triggered alarms is one thing but the ability to handle the sensitive nature behind a medical emergency call is another factor altogether. NCM representatives are selected for their care, compassion, and professionalism in order to provide the best comforting guidance to your clients during their emergency.
Integration of PERS in senior healthcare offers numerous benefits to family members and care providers, and enables the aging population to lead independent and healthier lives. Through our clients, NMC is proud to be a contributor to the security and well-being of this population.
For existing clients, you are frequently their primary source of information regarding anything related to security — including in-house data and cloud based information. If you need assistance in creating a cybersecurity solution within your business, contact National Monitoring Center (NMC). We can give you the guidance and resources necessary to create a plan to meet your clients’ needs.
Cyber threats are frequently more frightening than a physical breach. For companies that store vast amounts of proprietary information or financial data at an off-site location, a physical breach may be of nearly no concern. When they turn to you for help, giving them no answer can often lead to the end of your professional relationship with the client.
Some companies may have no idea that cybersecurity is a potential problem. Small businesses that have operated for decades have done so without much concern of a data breach. Go through your client files and generate a call list. Offering a cybersecurity assessment is a great way to revisit your clients and build a trusted relationship. Plus, by visiting the client you have the chance to cross-sell additional security services for their home and office.
You don’t have to have an in-house team to provide a cybersecurity solution. From national brands to small, one-man companies, you can integrate cybersecurity into your suite of services. As a small business, you are likely to work better with other small businesses. Look for a local company providing data security and create a partnership. Frequently, small businesses that are looking for professional help with cybersecurity may also need a physical security system to complement the data security plan.
For small security firms, cybersecurity might appear to be an overwhelming obstacle. However, by leveraging the expertise of NMC along with your own local contacts, you can create tremendous business opportunities thanks to the progression of technology.
Frequently, in the days following a problem, clients let their guard down, assuming a second incident would be impossible. Unfortunately, that’s not true. At NMC, we doubledown on our efforts to ensure your clients are not victimized twice.
With criminal acts, a small incident can be a part of a larger plan. For example, a simple act of breaking a window disrupts the daily routines and patterns for your client. Insurance claim adjusters, contractors, and regional management professionals show up on the scene to inspect the damage and assess the problem. With so many strangers coming and going, the staff on site quickly become accustomed to unusual circumstances — therefore leaving a window of opportunity for an even greater security breach.
Some criminals are quick to respond during natural disasters or other random events. Businesses that have broken windows due to hail, wind, or an out-of-control vehicle are susceptible to looting by a observant criminal. Once the status-quo is broken and repairs are incomplete, response times are often slower because everyone assumes the problem is a false alarm. With an effective monitoring company like NMC, unfortunate problems don’t lead to criminal acts.
Your clients deserve a monitoring company that will remain vigilant during the uncertain aftermath of a security breach. Plus, they need a monitoring service that can work seamlessly with your staff, local authorities, and the business professionals to make your services seem all the more valuable and relevant.
Cellular retransmission is about redundancy. Generally, your new or potential clients will have heard about the value of redundancy in data warehousing and computer downtime. Because they are already familiar with the value of redundancy in their IT solutions, you can leverage that knowledge to promote your own capabilities.
National Monitoring Center (NMC) provides your clients with cellular retransmission to avoid any security downtime. In short, you can say, “Your system is connected by encrypted land lines and backed up by encrypted cell phone connections.”
If anyone cuts their phone lines, we’ll know to investigate. Because of the on-going polling process, our systems know if there is a gap between the data transmitted via the phone line and the data transmitted via the cell phone towers. Within a few seconds, we know if someone is tampering with your client’s phone lines and we will initiate security protocols to protect your client’s assets.
Communicating the technological advances in the security field can be a difficult challenge. However, your clients are familiar with cell phone technology and are likely familiar with the concepts of redundancy. Leverage the client’s own knowledge explain the advanced features of your services.