Approximately 1 out of every 8 Americans is a senior over the age of 65. That number is predicted to climb to nearly 1 in 5 by the year 2030 as the Baby Boomer generation continues to age. When you combine these facts with the statistic that 1 in 3 seniors over the age of 65 has a fall each year, the need for personal emergency response systems becomes clear.
A Growing Demographic—Independent Seniors
As the number of independent seniors continues to increase, pairing PERS with other home security measures will create a growing target audience. The children of this aging generation are raising kids of their own and often cannot afford to care for parents in-home. PERS gives a person in this situation a feeling of security, knowing that an aging parent can always call out to a monitoring service and receive immediate attention.
Why a Monitoring Service Is Vital
In the past, PERS meant pushing a button and then waiting for help. A CSR would call emergency contacts and then send EMS. Emergency responders would walk into a situation without knowing what was going on.
Today, medical monitoring should always include a two-voice voice solution. This allows a fallen senior to speak directly with the CSR, so that emergency contacts and EMS can be contacted quickly, false alarms are minimized, and the situation can be immediately evaluated.
NMC is proud to offer medical monitoring services that your home security clients need as they or their parents reach age 65 and beyond. For more information, call 877-353-3031.
Courthouses are in need of proper security measures. These government buildings, if not properly protected, can be subject to all sorts of crimes ranging from vandalism to violent acts by those who are unhappy with the justice system. How can courthouses protect themselves?
Courthouse Security Needs
Consider the following benefits of monitored surveillance in a courthouse:
- A deterrent to criminal activity on the property
- Maximizes speed of response in an emergency
- Provides visual evidence to prosecute criminals who commit offenses on courthouse property
Along with video surveillance, other security measures that restrict access to the building and certain locations therein are also highly recommended.
Regulations That Apply to Courtroom Security
State and federal law along with other more specific circumstances will dictate where cameras can be placed and what proceedings may not be able to be recorded or monitored. Video cameras, for example, cannot be located in private areas like bathrooms or rooms designated for confidential conversations between clients and attorneys.
Best Courthouse Security Practices
Be sure to place cameras where the entire courtroom will be visible. Often this is at the back of the courtroom. Equipment should be professionally installed, and footage should be adequately protected to prevent hackers from gaining access to the recordings. Monitoring services should be handled by highly trained customer service representatives who are equipped for handling high-pressure situations.
Higher security market clients, such as government agencies, especially need this kind of protection in our modern age of violence and terrorism.
Religious buildings are under continued attack and have been the target of shootings, theft, break-ins, and threats in recent years. Whether it is a church, a mosque, a temple, or another facility used for religious worship, leaders need to think about protecting parishioners as well as the house of worship itself. Here is a list of ways monitored security services can help.
How Monitored Security Provides Religious Buildings with Needed Assistance
Surveillance cameras that are monitored can be of assistance with everything from theft to vandalism. Consider the following applications:
- Theft – Surveillance not only acts as a deterrent, but it can also allow a monitoring company to get in touch with local authorities should a sensor be tripped while no one is present. Having eyes inside the facility reduces the likelihood of a false alarm and speeds up response time.
- Vandalism – One thing that religious facilities are subject to is vandalism from persecutors. While the facility may have insurance, that means deductibles and increased premiums. Catching the vandal in the act is an important part of the facility seeking an alternate means of compensation.
- Fire – Should a fire occur, especially while no one is present, complete loss could result. Fire sensors with monitored video surveillance can eliminate the risk of false alarms while creating rapid response from the local fire department should a fire occur.
- Safety – Should a violent person threaten the safety of those in a religious facility, a monitored surveillance system could result in authorities arriving in time to prevent anyone from experiencing harm.
Customer Service Reps Trained to Meet Client Needs
NMC is proud to have highly trained customer service representatives who can help you clients should any of the circumstances noted above arise. Contact us today at 877-353-3031 to team up with NMC, the security monitoring service your clients can rely on when they need it the most.
When it comes to alarm response time, there are a number of factors involved. It is more than just the alarm going off and emergency services arriving. When the alarm goes off, someone at the monitoring services sees it. Then it needs to be processed. For example, someone needs to ensure that the alarm is not a false alarm. Then a call needs to go out to the emergency services.
The total length of time from the alarm going off to the monitoring center both processing the request and responding is what is considered response time. Having the right alarm center monitoring matters can make a huge difference when it comes to property damage or even saving lives.
Customer Service Representative Training Is a Must
It all comes down to training. The better CSRs are trained to respond to emergencies and evaluate situations, the sooner a response team can arrive. Obviously, the local emergency service’s response time will also play a major role in how quickly things are handled. But a security service doesn’t want the weak link in the response times to be the monitoring center customer service reps.
The Best Reps in the Business
. Our reps are thoroughly trained before they ever receive a call, and ongoing training ensures that everyone on the team is at the top of his or her game when an emergency strikes.
During an emergency situation, a calm and collected customer service representative (CSR) can save lives. During a false alarm or when a client has a question (perhaps a silly one), a friendly customer service representative can set a customer’s mind at ease without making anyone feel bad.
Training and Ongoing Education Are Musts
One of the reasons that NMC has such a high rate of satisfied clients is the professional training that we put all of our customer service reps through. Two training managers have a hand in preparing each and every rep to do the job right. Ongoing education programs ensure that reps stay up to date with the latest industry standards.
Some of the reps working at NMC today have been with us from the very beginning. That means they have benefited from training, ongoing education, and experience at helping keep clients secure. This experience also helps to ensure that our CSRs will keep a level head in an emergency situation.
Quality Control Ensures High Standards Are Met
We also monitor calls to our CSRs to ensure that our high standards of client care are being met at all times. This allows us to be consistent with all of our clients and yours. Even if a call is challenging or sensitive in nature, you can rest assured that our team can handle it. Our CSRs make NMC what it is—a leader in the monitoring and security industry.
In some ways, there no way to replace a live security guard. Package delivery acceptance, guest relations, and late night walk-throughs are just a few examples of how technology can’t replace a human being. But what is the real goal of the on site security officer?
The basic role of the on site guard is to record and report. Unless the guard has special training and extensive licensing, a live human being is simply a way to know what is happening at all hours of the day. In other words, on site security guards aren’t there to put themselves in danger by preventing crime. They won’t confront someone with a gun. They won’t chase down a robber. They might not even go investigate an open door.
Realistically, you don’t want a minimally trained, low-wage worker to do more than simply report any problems. Security personel services churn through thousands of workers ever year. These men and women, while valuable for some services, do not have the extensive training to know how to handle a complex, criminal act. If asked to intervene, an untrained security guard could escalate a crime towards violence or distrupt important crime scene evidence.
At National Monitoring Center (NMC) we train our 24-hour staff how to handle the complex situations that arise when security is breached. We understand how to direct and coordinate employees, on site security, and emergency responders (including police, fire, and medical service). We understand the inherant problems that arise out of criminal activity and we know how to ensure everyone’s safety.
Again, the role of on site security staff is to simply record and report. But that’s not enough.To protect your business assets and your employees, you need to have a professional monitoring service to skillfully direct any activities during any complex problems.
Regardless of a caller’s temperament or attitude, the security professional on the other of the phone needs to remain respectful and understanding. At National Monitoring Center (NMC), we provide our service staff with extensive customer call training to ensure all client calls are handled with care and consideration.
The vast majority of contact your clients will have with NMC staff will be for mundane reasons. False alarms, equipment replacement, and unwitting neighbors are the primary causes for a security system to alert the monitoring center. And for the high end clients with sophisticated, smarthome security, the systems may require constant upkeep and care. But the best clients don’t always have the best attitude.
Keep in mind, your security system will be judged by those times when the client has to call into the monitoring center. As the security firm, you can be at the top of your game, but if your contracted monitoring center doesn’t have the right staff, you will lose your clients after just one or two poor experiences with problematic, monitoring staff.
Most monitoring centers will train employees how to address issues such as a forgotten password. And of course, all monitoring companies train employees how to handle difficult situations like health emergencies or burglaries. However, does your monitoring center train its staff to remain calm when a client is berating them for yet another false alarm?
Clients don’t always remain calm. In fact, with an alarm blaring (for no good reason) at 2 am, can you blame them for being irritated? However, it’s in those moments when the monitoring center staff has to know how to reduce the client’s stress and minimize the impact of the problem.
At NMC, we guarantee that every interaction will build up the client’s impression of the overall security system. With the greatest threats, come the greatest opportunity. Don’t put that opportunity in the hands of a monitoring center without a properly trained staff.