NMC E-Newsletter – February 2013

Executive Summary Report. A Snapshot of Performance

Having a summary of critical information delivered monthly to your email can be a real cost saver for your business.


The NMC Alarm Company Executive Summary Report was designed to provide a snapshot of your business to help you
troubleshoot potentially troublesome accounts and manage telecom fees by providing accurate, targeted information in a convenient report, updated monthly and emailed directly to you.


Manage your central station relationship with precise information including:


  • An Account Growth Summary – a monthly breakdown of added and cancelled accounts and your net summary
  • A list of accounts having two or more dispatches in a one year period
  • A list of the accounts sending the most signals in the past 30 days


A service that sends a summary of the precise information your business needs, right to your desktop every month – we think you’re going to like this!


Keep Your IP. The Flexibility of Secure Forwarding


Internet-based alarm systems are changing the industry, and it is critical that alarm companies maintain portability when moving to internet-based alarm systems. NMC is once again leading the way with a program that allows you complete portability combined with the convenience of working with NMC.


Alarm companies must have the ability to control IP communications to central monitoring stations for internet-based alarm systems. Keep Your IP allows you to control the destination of your customers’ IP accounts. With your own secure IPv4 address, you can redirect or reroute to alternate IP destinations if accounts are sold, in disaster recovery situations or to change to another Central Station.


NMC will assist with the setup and implementation of Keep Your IP, allowing you the security and flexibility to direct (or reroute) your company’s growth.


Runaway Alert! We’ll Keep You Posted.


With Runaway Alert auto-message notification, NMC will let you know via email or text message when any account has received 75 or more signals within 24 hours.


Detecting a runaway panel can be essential in managing toll-free or cellular transmission costs. And, discovering an alarm panel problem at the early stage can help prevent a lack of security at the subscriber location in addition to preventing large phone bills – allowing you to maintain security for your customers while keeping costs down.


NMC’s data-driven research has shown that containing a runaway panel before it gets out of control can save you hundreds, or possibly thousands of dollars.


Stop Runaways before they can cause problems to your customers or your business. For more information or to add this free service to your NMC account, contact Dealer Support Service at 800.662.1711.


It’s free and it can save you money. What are you waiting for?


Attending ISC West in Las Vegas? Join Us!


Please join us in Las Vegas for NMC’s Annual Event,


Wednesday, April 10th from 5pm to 8pm at the Bellagio, Monet Room 1.


Enjoy cocktails, great food and conversation in the elegant setting you have come to expect from your hosts, NMC.


RSVP to sales@nmccentral.com or by phone to 877.353.3031


Additional News Items



Alarm Account


A valuable sales tool for dealers that allows subscribers to view their accounts online and:


  •     Monitor their history
  •     Update emergency contacts
  •     Keep account information current


Dealers have the ability to determine which account information the subscriber can access or change.


MASMobile Technology.


A free download to your iPhone, Android or iPad that lets you remotely:


  •     View system status summaries
  •     View event and test history
  •     View zones and contacts
  •     Put systems on and off test


NMC Seminars.


“DSC Interactive Solutions”
Tuesday, March 12, 2013
9am to 11:30am
NMC Southern California Location
RSVP to Sales@NMCcentral or by phone to 887.353.3031

One Time Data Entry

One Time Data Entry

NMC is currently testing a software integration system that will allow dealers one point of data entry for MicroKey microkey.com and MASWeb. We will be following up with a similar system for Sedona sedonaoffice.com users.


This new technology will make data entry seamless and improve your bottom line by reconciling RMR between your monitoring and billing software.


Be looking for this exciting new NMC integration coming soon!

Risk Management Consulting

Risk management consulting – another NMC dealer benefit.

NMC has retained the services of the most knowledgeable person in the business of risk management for security operators. His name is Rick Gombar and he has been in the industry for decades. Why do you need Rick? Well, purchasing general liability insurance in the security business is complicated. First of all, there are only a handful of carriers that even write the coverage. And this limited market becomes a maze when you realize that every carrier writes the coverage differently. Most importantly, if you purchase insurance based strictly upon price, you could end up with serious coverage gaps and not even know it until you have a claim. 


Rick will help you negotiate this maze. If you are considering changing your policy or are wondering what your current policy will and will not cover, give Rick a call at 800.446.6227. He will be happy to review your policy and answer any questions you have about your coverage. 


Attention Dealers

Attention dealers in Washington County, OR and city of Carrollton, TX!

In the event you didn’t know, there are new ordinances in place for dealers in the above areas. We want to make sure you are fully knowledgeable and in complete compliance with these new regulations that are in place regarding permits and more. You must be in compliance with these or potentially face costly fines.
To read all about about these two new ordinances, please visit the applicable web address:


Alarm Permits

Alarm System Ordinances

Owner Summary Report

Our owner summary report helps you manage your business and gives you greater account control.

In today’s busy market, time is of the utmost importance. NMC recognizes this and has developed a valuable tool to help alarm company owners manage their business and central station relationship. The owner summary report provides alarm company owners with a snapshot of their performance with the central station. This report will help troubleshoot potentially troublesome accounts and manage phone line fees helping to create operational efficiencies. The report can be emailed to you on a monthly basis and provides you with a complete summary of the following important information:


  • An account growth summary listing the number of added and    cancelled accounts and your net summary broken down monthly
  • A list of all accounts that have had two or more dispatches in a one year period
  • A list of accounts sending the most signals for the past 30-days to quickly address problem accounts and manage telecom fees


We know that this will become an invaluable service for all NMC customers. All inquiries regarding our owner summary report, please email: ITTicket@nmccentral.com

Our “Ambassador”

Our “Ambassador” has all the answers.

Many of you already know Bob Dialto, NMC’s Dealer Relations Manager, aka “The Ambassador”. He’s been in the industry for over 35 years – 11 of them as president for an alarm company. There’s not a question he can’t answer or a problem he can’t solve. Any feedback you might have, positive or negative regarding the services provided by NMC, simply call Bob! He’s well-versed on all the new services and solutions and can help you select the services that will deliver the best client experience.


Bob’s expertise doesn’t stop here. He also assists you with marketing, developing your website and providing the tools you need to grow your RMR. Nobody wants you to succeed more than NMC. Your success is our success.


Bob Di Alto: 855-353-3031


Introducing IVR

Introducing IVR. Instant voice notification for non-violations.

Interactive Voice Response. This NMC exclusive feature is fully interactive, fast and complimentary. It is another way that NMC brings to your subscribers, the latest technology to create efficiencies which will directly enhance their experience with the monitoring center. When a non-violation occurs, i.e. the alarm panel sends a low battery signal, the IVR will instantaneously call the end user. The voice system will interact with them giving details of the signal and prompting them on steps that might be taken. IVR provides dealers with:


  • Unlimited amount of calls that can be placed
  • A fully customizable scripted message recorded by NMC with  a voice actor at no cost
  • Professionally recorded marketing message also at no cost Contact NMC today and we will send you a sample of this innovative, new product.

For inquiries please contact Bob Dialto.

Listen to Interactive Voice Response

NMC E-Newsletter – September 2012

AlarmAccount.com – Drives customers to your website.

Many dealers have found that AlarmAccount.com is an enticing tool to attract more customers. 


It allows subscribers to view their account online to:


  • Monitor their history
  • Update emergency contacts
  • Keep account information current


End-users can access it through your own website which provides you with numerous opportunities to strengthen your relationship, market your company and sell new products.


Best of all, dealers love that they can set the security level of access giving them the ability to determine which account information the end-user can access or change. A win-win situation for everyone.


Our free MASMobile™ is massively handy.


Free. Fast. Easy-to-use. That’s what dealers are saying about our new app. MasMobile is a time-saving tool that quickly allows you to put systems on and off test right from your mobile device. This free application:


  • Is downloadable to your iPhone, iPad or Android
  • Lets you remotely view system status summaries, event  and test history, zones and contacts
  • Allows you to put systems on and off test 24/7 Just search for MASMobile in the iPhone app store.


Voice Response Terminal (VRT). Testing at the speed of sound.


Our VRT will soon put you on the fast track to doing more business. This groundbreaking automation speeds up the time your technicians need to put a system on and off test.


While your employees may enjoy talking directly with our Customer Service Representatives, the time spent “chatting” is not always the most productive. With VRT:

  • Technicians simply call in, enter the account number  and are immediately able to access the system.
  • You have a unique and efficient selling tool because your  techs are able to demonstrate to end-users how quickly  and easily they can reach the monitoring station.
  • End-users feel more secure knowing that less time = more security.



New end-user services – instant email and text notification (IN)


Instant Notification. If the panel will send it, we can relay it via text or email instantaneously. This is what end-users have been asking for and what gives you a step-up from the competition. With IN your customer will be instantly texted or e-mailed when any event signal occurs whether it’s:


  • Break-in
  • Fire
  • Open door
  • Closed by-pass
  • Friend or relative incapacitated
  • Low battery
  • Any trouble or non-violation event


Our IN features communications for any alarm. Your clients will love the security in immediately knowing when anything irregular is happening. IN also frees up urgent operative time to deal with more serious threats. Ask us for our new Monitoring Service Form to fill out for your clients, to get them onboard with the newest/safest technology.


Monitoring Service Form – Click Here