NMC Appoints New Technical Support Engineer, Acy Forsythe
Acy Forsythe Joins National Monitoring Center (NMC) as strategic new hire, demonstrating its commitment to excellence in providing world-class customer support.
National Monitoring Center, NMC, a leader in the alarm monitoring industry, today announced the appointment of industry veteran Acy Forsythe as new Technical Support Engineer
Forsythe, who joined the team May 15, 2018, will be responsible for working with all the technology used at NMC, including phone systems, alarm receivers, automation, SQL databases, and voice recording. He is also responsible for supporting dealers with any technical issues they may have.
We’re excited to build on our industry-leading customer satisfaction ratings with the addition of Acy Forsythe,” said Demian Valle, Director of Engineering. “He comes to us with an exceptionally well-rounded skill set, having over 17 years of experience in the security industry.”
Forsythe, originally from Houston, Texas began his IT career in the oil and gas industry working for Shell Oil Company before ending up at ABM in Austin where he built a database migration engine for the company who specialized in dispatch automation software.
“Once in the security industry and with a passion for helping people, a knack for hunting solutions, and a love for telecommunications technologies, he quickly found himself at home behind the racks in the heart of a central station,” he continued.
The addition of Forsythe continues NMC’s commitment to the powerful combination of people, process, and technologies. This commitment has best positioned the company, year after year, to proactively support the subscriber and industry needs.
“We are structuring our engineering operations to support our current and future growth, and anticipate the future needs of the industry,” explained Woodie Andrawos, President of NMC. “Acy Forsythe is the perfect addition to support this mission.”
In addition to NMC’s culture, Forsythe noted the company’s dedication to technology as one of the main draws to join the team.
“NMC has an unmatchable dedication to advancing the industry and for consistently adopting technological advances that increase capacity, and decrease risks for the subscriber base. The choice was easy to make,” he said. “I look forward to serving in this capacity.”