NMC held its annual networking event in Las Vegas on Wednesday April 5th, 2017. With over 400 industry professionals, NMC’s Hyde Lounge networking event was one of the largest networking events in Las Vegas. Don’t forget to mark your calendar for NMC’s annual Hyde Lounge event on April 11th, 2018 and Experience the Difference with NMC!
NMC now supports Bosch Video Monitoring Services
We are pleased to announce that National Monitoring Center now supports Bosch Video Monitoring Services to provide you opportunities to deploy camera-based security systems, turning IP cameras into important security prevention devices. In turn this enables you to generate new RMR streams to help grow your business!
Using Bosch IP cameras, this solution offers plug-and-play camera connectivity to the ops center, where operators can view video clips and live video to determine if further action is required. Bosch Cloud-based Services then enables some of these further actions – playing of recordings, turning relays on the cameras on or off (for light and gate control), and live audio intervention.
The services enabled via the Bosch solution include:
- 24/7 Live Intervention (Voice Down or Two-Way Audio): Enables the operator to gain fast situational awareness of pre-filtered video alarms and perform immediate audio intervention to prevent incident escalation.
- Video Verification of Intrusion Alarms: Enables the operator to verify the source of a burglar alarm and choose appropriate escalation path.
- Smart Notification via Intelligent Video Analytics: Enables the end-customer to receive video alarms from their pre-configured cameras equipped with on-board analytics.
- Virtual Guard Tours: Enables the operator to efficiently perform remote checks of all key areas at the customer’s premises.
- Virtual Assistant: Enables the operator to provide immediate remote assistance at the push of an emergency button to a person in distress.
For more information contact your NMC representative today!
Contact your NMC representative Here
Engineering FAQ section:
1. How do I register my Telguard radio?
a. Log into the Telguard website and follow the registration process from there.
2. I want to send my Telguard radios to you over IP. Do you support this?
a. Yes, however Telguard is only able to send Contact ID and 4-digit DMP. You will need to speak to Engineering in order to set up the DNIS and get the IP information.
3. I am setting up a Telguard radio and Telguard is asking for a Central Station ID. What is this?
a. This is the last 4 digits of the account number.
4. I want to set up an AlarmNet360 Dealer log in. Where do I find the city and CS/ID?
a. The city and CS/ID are related to what line prefix and account number you are using. First step is to set up a test account with the NMC Dealer Support Services department. Once you have the test account in place, Engineering can give you the city and CS/ID associated with that account. Remember, you will need a device in order to sign up. (Sign up requires a Mac and CRC from a radio).
5. I wish to set up a Connect24 radio for the first time. My technician is on site, can you set it up in 5 minutes?
a. No, it can take several hours to complete the set up for Connect24. Engineering has to set up the log-ins, DNIS settings, and profiles which can take several hours to complete. However, once you are set up with this, then you are able to log into the connect24 website and register any radios in minutes. You can do so from a PC or from your smartphone. If you are planning on setting up a DSC radio through Connect24 be, sure to contact Engineering before your technician gets to the site.
6. Do you have a toll free we can use for the Emergency Phone line EPH?
a. No, the EPH or emergency phone line just has a local 949 number. If you wish to set up a toll-free number you can speak with the Sales department and they will discuss rates and details with you.
7. My alarm panel suddenly stopped communicating on my customers cable internet phone service.
a. Cable phone service is digital VOIP phone service and as network usage goes up compression goes up thus causing random communication issues. If the line is not analog then it is best to use an IP or cell communicator.
8. Why did my phone bill suddenly go up? I don’t show any runaways.
a. Panels sending signals over a VOIP line can cause a call to complete to the receiver but not allow a signal to get through. This will cause the panel to retry multiple times until it gives up. If it is set to a daily timer test or to send Open/Close signals, this could cause a noticeable increase in calls on the bill. The only resolution to this is to move the customer onto a radio or IP communicator or have the customer switch back to an analog line.
9. Can I restrict my MasWeb users to only be able to access MasWeb from my office? Or restrict them to certain times of the day?
a. Yes, we can add restrictions based on your office public IP address and/or certain times of day. You will need to speak to Engineering in order to implement this.
Video Vault Focus Group Needed
Looking for dealers who participate in outdoor unsecured video analytic-based solutions who want to participate in a focus group to help further develop this area. If you are interested, contact Sharon Elder directly at firstname.lastname@example.org
NMC Signature E-mail Service
Enhance your brand utilizing NMC’s Signature E-mail Service. A branded e-mail can be sent to your subscriber on Diagnostic events such as AC Fail, Low Battery, and trouble signals. This enables your subscribers to approve and schedule service at their convenience. Contact Dealer Support Services to learn more about this feature and get set-up today!
Dealer Support Services
**Stay Tuned for our special edition newsletter dedicated to the NMC End-User App
The Subscriber Experience
NMC Custom Caller ID Now Available!
NMC utilizes a custom Caller ID branding for all outbound calls to your subscriber! You can choose what you would like our outbound Caller ID to display for no additional charge. This provides many advantages for you. For example, the Caller ID can be shown as your custom Voice/Abort line number that your subscribers call in case of a false alarm. This means that if your subscriber misses a call from NMC, then they can simply call back the missed phone number, and the NMC agent will answer the call with your company name as part of the greeting! Contact Kathleen Schraufnagel to learn more about this feature!
Dealer Relations Manager
New Notification When Putting an Account on Test
When a test expires on an account, there has always been a notification sent to any email address set up with auto-notify for that location. However, many of you have expressed a desire to have auto-notifications generated when the test is cleared as well as when a system is put into test mode. Effective July 7th, both of these new notifications are now active. Thank you for allowing us to serve you better!
Contact me today to discuss our new notification process!
Have a great day!
Dealer Relations Manager
John Campau, President
The subscriber experience in this video demonstrates NMC’s attention to detail during a burglary in progress. While the video is five minutes long, our Agent was in fact on the phone for over 40 minutes continuously providing updates to the agency. The NMC agent was attentive to the color of the suspect’s shoe laces. In addition, the NMC agent also reported that the suspect had dropped their personal cell phone in the store they were robbing, right before running out. Unfortunately for the suspect, the phone was unlocked and opened his FaceBook page. All of this information was vital and to the arrest of the burglar.
**NMC continues to evolve and expand our video programs. Call me today to talk about how our video solutions can increase your RMR!
Have a great day!
VP of Sales
Video increases your RMR and secures your community!
Leif Wulforst, President
On a late Thursday evening in Denver, CO, NMC received a burglar alarm followed by a motion detection inside of a commercial building. The NMC alarm agent acted immediately to dispatch the police department and notify the responsible parties. Once the Police Department arrived on scene, they could see that there had been someone tampering with the doors.
Great Job A-1 Security! Our teamwork resulted in the capture of the suspect!
Door-to-Door and Online Scammers—Make Sure Your Customers Stay Safe
Don’t let your subscribers get duped into changing providers
It’s a fickle and unpredictable world we live in today. Staying safe and secure is important to NMC’s dealers and their customers – and that extends above and beyond providing the most professional central monitoring and dispatch services.
With summer comes what the security industry refers to as door-to-door alarm sales or summer door knockers – companies who visit your clients and try to get them to switch services to a new provider. Summer door knockers are generally companies from other regions and even other states who descend upon neighborhoods en masse. While these types of sales campaigns can be done ethically and professionally, some take advantage of consumers with fraudulent and deceptive sales tactics that start at the front door.
Sometimes these companies masquerade as representatives from your company, telling them their alarm is outdated or will become inoperative if they don’t make changes to the system or monitoring service. Others may stoop so low as to say your company has gone out of business and they are the new provider. In one reported example, a door knocker said the customer’s yard sign was outdated and potential burglars could use info on the back of the sign to defeat the alarm system and gain entry. Some promise extra security protection at escalated costs – for what’s really traditional monitoring.
In addition to these face-to-face interactions, there are online scams in which fraudulent companies contact subscribers via email with misleading and inaccurate information. They may say that their alarm system is no longer functioning properly or again, use the ruse that the company or monitoring provider has gone out of business and they will be left unprotected in the event of a burglary or fire emergency.
The professional security industry is taking steps to protect consumers. The Better Business Bureau (BBB) held a press conference in California earlier this year sponsored by The Monitoring Association (TMA) and the Electronic Security Association to share information about this widespread problem. NMC is a member of TMA, holding the Five-Diamond Certification for elite professional monitoring services.
One of the victims at the media conference relayed a scam in which she was conned into switching providers, and as a result now has a longer contract with a significantly higher monthly monitoring rate.
Here are four simple steps to up end fraudulent solicitors who come knocking:
1. Tell your customers to ask for photo identification and/or a business card as well as a permit for door-to-door sales, often required by local municipalities.
2. Make sure they have your number handy and they call immediately, never letting anyone into their home without verifying first.
3. Ensure customers don’t sign any contract without contacting you.
4. Have them request literature so you can evaluate it for potential follow up with the BBB, the city to check for licenses, or even police authorities if necessary.
In addition, the BBB has information available for consumers who are considering a home security system (bbb.org/homesecurity), and also released advice to potential employees who are being recruited to spend their summers knocking on doors (bbb.org/alarmsales).
Educating subscribers on the latest activity in the market and bogus sales tactics will make you a hero in their eyes and help you keep your customers for life.