Offices Require Specialized Measures to Maintain Proper Security

office security monitoring

When it comes to the modern office, dangers to security abound. Break-ins, theft, vandalism, and even dangers to employees are real threats. What are some of the most important elements when it comes to protecting an office? Here are three necessities.

Control Lot and Building Access

From parking lot gates to keycard building entry, there are many ways to restrict access to an office building appropriately. This can easily weed out many threats by making it too difficult for the common criminal to plan a heist. Then certain areas inside the building that contain extremely sensitive information such as a research and development department can have an added layer of security and high-security floors may only allow top level executives.

A Video Surveillance System

Video surveillance provides a number of vital security options. For example, recordings can be used to identify misconduct. Real-time monitoring can catch a thief in the act or initiate a lockdown in the case of a more serious threat. This is a great way both to take care of security threats in the moment and to be able to review recordings to catch culprits after the fact.

Monitoring Services Provide Immediate Response

Having the alarm system monitored keeps the offices safe even when no one is there to alert the authorities. 24/7 monitoring can keep an eye out for threats from criminals as well as the elements such as fire. NMC is proud to offer the highest quality monitoring services for offices to ensure that threats are dealt with quickly and in the most efficient manner. This minimizes damage or loss and may even save lives.

The Growing Need for Flood Monitoring Services

Flood Monitoring Services

When it comes to flood monitoring, the primary client isn’t someone who lives in a flood plain. We’re talking about emergency flooding problems that occur inside a home with no warning. For example, a leaky roof may lead to unexpected flooding during a bad storm. If a water heater fails, residential flooding can occur quickly. Plumbing problems or issues with appliances like a clothes or dish washing unit are also major home flooding risks.

The result of an unexpected flood in a home can be a great deal of property damage. The first thing to be damaged is the floor. However, as water levels rise, the walls can begin to be affected and so can many furniture items, even those that have legs lifting them an inch or two off the ground.

How to Minimize Flood Damage Costs for Clients

The more damage caused by a flood, the more inconvenience to the homeowner. It’s not even just about loss. It’s about replacing damaged items and waiting while water damage crews repair the floor, walls, etc. How can flood monitoring help?

Water sensors are generally placed near problem appliances such as a hot water heater. These sensors detect water overflow and send out an alert. The homeowner is contacted so that an immediate response is possible. Therefore, the damage is limited to the extent possible.

Rather than coming home to a few inches of standing water, learning of the issue in real-time can allow a homeowner to respond hours sooner. Contact NMC to discuss the types of environmental monitoring that we offer.


Is a Smartphone the Weakest Link in Your Client’s Security?

smartphone security

In the modern age of home automation, everything in a home can be controlled at one’s fingertips. From the alarm system to the thermostat, a smartphone is a key piece of many modern home security systems. Unfortunately, this trend has created a weak link for criminals to exploit.

Keeping a Phone Secure

Smartphones are the most lost and stolen device in the US year after year. But whereas the worst thing a criminal could get ahold of in the past was a list of phone numbers, now everything from access to alarm systems to video surveillance feeds can be gained from a smartphone. How can this vital part of home automation be protected? Here are 4 musts:

  • Create Longer Passwords. Some phones allow users to create 4-digit passcodes. These are easy to remember and tough to guess, but not difficult to hack. The longer the password, the better. Also, don’t share passwords with others whether for a phone or a home automation app.
  • Keep Software and Apps Up to Date. Hackers can make use of device vulnerabilities. When a company catches such an exploit, an update is released. But these fixes are only as good as the person keeping the device updated.
  • Control App Access. Android and iOS both have security features that allow users to control app access. Apps that request access to things they don’t need such as a calendar, location when the device is not in use, or email can be trouble. For example, calendar or location access can let a criminal know when a home will be empty.
  • Don’t Click Anything Suspicious. Fake links in emails still catch people unaware and result in hackers being able to acquire passwords and other information.

By helping clients to be aware of such things, the weak link in a security service can be eliminated. NMC is happy to provide high-quality monitoring services, so that if a break-in does occur, a fast response is provided.


Why the Response Times of Monitoring Centers Matter

security monitoring response time

When it comes to alarm response time, there are a number of factors involved. It is more than just the alarm going off and emergency services arriving. When the alarm goes off, someone at the monitoring services sees it. Then it needs to be processed. For example, someone needs to ensure that the alarm is not a false alarm. Then a call needs to go out to the emergency services.

The total length of time from the alarm going off to the monitoring center both processing the request and responding is what is considered response time. Having the right alarm center monitoring matters can make a huge difference when it comes to property damage or even saving lives.

Customer Service Representative Training Is a Must

It all comes down to training. The better CSRs are trained to respond to emergencies and evaluate situations, the sooner a response team can arrive. Obviously, the local emergency service’s response time will also play a major role in how quickly things are handled. But a security service doesn’t want the weak link in the response times to be the monitoring center customer service reps.

The Best Reps in the Business

. Our reps are thoroughly trained before they ever receive a call, and ongoing training ensures that everyone on the team is at the top of his or her game when an emergency strikes.

Image Sensors Help to Reduce False Alarms

sensor alarm security monitoring

False alarms are a common issue when it comes to burglary and fire alarm systems. This creates a financial burden on the police and fire services that may respond to such false alarms. It makes a monitoring service a vital part of eliminating unnecessary calls to emergency services. Another important factor in limiting false alarms is the use of image sensors.

How Image Sensors Benefits Businesses and Homeowners

Image sensors can provide a monitoring company with real-time images that accompany the automated alert. As a result, response times are reduced, and false alarms become less frequent.

Consider the following benefits:

  • Quickly identify false alarms – When a burglary or fire alarm is tripped, images can help a CSR make a quick decision about the legitimacy of the alarm.
  • Real-time response – When the alarm is triggered and an image confirms the emergency, responders can be notified immediately and be better informed of the nature of the emergency.

Plus, wireless operation and the small size of these image sensors allow for additional benefits. Sensors can be placed just about anywhere and at any angle to provide the best possible images for monitoring purposes, and wireless sensors provide accurate information regardless of the condition of the home or office’s utilities.

The Modern Way to Monitor Emergencies

According to one estimate, Americans spend about $1.8 billion on false alarms annually. Image sensors can help reduce that financial burden and provide better response times for genuine emergencies. These two factors alone should make selling the idea of image sensors to clients a fairly easy prospect. NMC is proud to help reduce false alarms while providing fast support in emergency situations.


Providing High-Level Protection for Medical Facilities

environmental monitoring for medical facilities

Medical facilities have a lot of valuable equipment that needs to be protected from things such as theft, misuse, and environmental issues. These factors also hold true when it comes to medications that are on hand at such facilities.

This calls for the right kind of security and monitoring to ensure that equipment and medications are protected from every type of danger that they are subject to in the workplace. Various dangers and legal ramifications abound if these security measures are not in place.

Equipment and Medication Need the Right Protection

What are some of the necessary elements of a security system for a medical facility? Here are a few things that can defend against everything from theft to environmental hazards.

  • Motion sensors – These can help protect against theft, especially when image sensors are used to reduce false alarms. This makes it more likely for security measures to remain turned on.
  • Fire prevention – Again, image sensors are a great way to provide protection that results in real-time knowledge of whether a fire has occurred so that responders can be notified immediately.
  • Temperature sensors – Some equipment or medications need to be kept at the right temperatures in order to remain viable. Temperature sensors can allow for an immediate response if readings get into the danger zone. This can preserve assets during what may otherwise become an extremely costly climate control malfunction.

NMC is happy to provide monitoring for all of a medical facility’s needs—from environmental monitoring (including fire and temperature control) to anti-theft monitoring services.

Will AT&T’s End of 2G Cell Network Support Affect Your Customers?

ATT 2G Support Affects Security Monitoring.

AT&T announced back in 2014 that they would no longer be supporting their 2G network. In part, this is because their 2G towers are being repurposed into 4G towers to provide better service for their cellular customers. However, this changeover could be affecting your customers.

The fact is that AT&T’s support for the 2G network won’t completely be over until the end of the year, but since the process is gradual, some areas may be affected already. If your customer is using an older system that utilizes the old AT&T cellular network for monitoring purposes, the deadline is fast approaching to update the system.

As more and more of the network switches over, AT&T is actually switching off the network incrementally. Therefore, you don’t want your customers waiting until the last second to have their services updated.

State-of-the-Art Monitoring

Of course, modern equipment uses modern networks, so you may not have any concerns if you’ve been updating your customers all along. This is primarily a concern for longtime residential customers who have never updated their original system.

NMC is proud to supply state-of-the-art monitoring services for your residential customers. We want to ensure that all of our clients are also keeping up to date so that our services can work together seamlessly to save lives and reduce the risk of property loss or damage.

Communication companies play a vital role in keeping our customer service reps linked to your customers. We’re happy to offer support to our clients who need help keeping up with the ever-changing services available to make that communication possible.

Home Buyers Want Built-In Security and Monitoring Services

Residential Security Monitoring

A recent study performed by a collaboration of real estate and security companies has revealed what people want when buying a home. First of all, they want the home to be ready to move in. More than 70% or people in the study wanted the kitchen and bathrooms in a home to be updated. However, nearly half of responders were also looking for a home with a preinstalled security and automation system.

What This Means for the Security Industry

This opens up a whole new world for residential security marketing. First of all, new subdivisions have a better chance at selling new units if security and monitoring features are built-in. Second, homeowners who are looking to sell are more likely to find a prospective buyer if such a system is already in place.

Finally, this also means that prospective buyers who have found the perfect home, but it’s just missing one little thing—a security and monitoring system—are looking for such a system to be installed before a particular move-in date.

Monitoring Services for the Modern Family

Regardless of the makeup of the family buying a home, there are monitoring services to meet their unique needs. Whether it be the latest in fire detection systems or easy monitoring of latchkey kids when they get off the bus while parents are still at work, NMC is proud to provide our clients with the monitoring services that your customers want.

Contact us today to learn more about our residential security offerings.

Important Factors in Student Housing Security

student housing security

Student housing is an important market for the security industry to focus on. Parents are concerned about the safety of the children during what is usually their first time living away from home. Students may have concerns due to the frequent safety issues being encountered by university students across the country. Here are some important factors in student housing security.

Keeping Buildings and Neighborhoods Secure

When it comes to building safety, one of the primary concerns is access. How many access points are there for each apartment? Is each door and window secured? Is there a proper amount of video surveillance to protect students in the parking lot, or are there too many blind spots? Does the lighting allow surveillance to offer protection during the night hours?

Another factor involves access to parking lots and communities. Is access to the parking garage or lot only available to those living in the building? What measures are in place to ensure that only students who live in the community can access the lot and buildings?

In Case of an Emergency

One of the biggest questions has to be what happens if an actual emergency arises. This is when security monitoring becomes key. Having a system for security in place is only half the battle. Monitoring ensures that if an emergency does arise, the proper authorities can be alerted immediately. This helps to protect students and to reduce the threat of property damage from things such as fire or vandalism.

NMC’s customer service reps are well trained to respond to even the most sensitive of situations.