In The News ~ January 18, 2002

Up and Running in Three Months!

For Immediate Release
Friday, January 18, 2002
Contact: Carl Root

 

IRVINE, CA — Less than three months after opening the doors to their 10,000 square foot facility in Aliso Viejo, California, National Monitoring Center (NMC) has gone on-line and live with MASterMind™ Monitoring.

 

Officially opened on October 15, 2001, by industry veterans Michael Schubert and Woodie Andrawos, NMC brought together a team of experienced managers to create a unique central station in about 12 weeks. The task of creating the central station in an expedited fashion involved a close working relationship with MAS and other vendors as well as coordinating input from alarm companies.

 

NMC provides contract central station monitoring to independent alarm companies nationwide. The monitoring center utilizes MASterMind™ software which permits dealers to receive and review real-time information on monitored accounts through Internet-enabled MASweb.

 

We welcome NMC to the MAS community. Once again MAS has shown the ability to assist a startup operation to quickly establish its operations and become a cutting-edge competitor in the industry.

 

In The News ~ Stellar Year

NMC Records Stellar First Year

by Andrea Gural
Security Systems News

 

ALISO VIEJO, CA — A contract central station that started from scratch a year ago has already signed on more than 40,000 accounts, a growth pattern that company officials project will continue over the next few years.

 

For the past year, National Monitoring Center, a company led by former National Alarm Computer Center executives, has only been targeting independent alarm dealers on the West Coast, primarily through word of mouth and advertisements in the Mirror, the monthly publication of the California Alarm Association. Now, NMC officials said the company is ready to take on a national marketing campaign intended to create another spurt of growth that will result in a dealer base throughout the country.

 

“If you take a look at the retail/wholesale market today, you have to run smarter and harder than ever before,” said Michael Schubert, president of NMC. “Our philosophy and the direction we are taking is using new technology to be more efficient.”

 

Although NMC’s goal for its first year was around 50,000 accounts, wooing the company’s 65 dealers to come on board was no easy feat in the competitive landscape of the contract monitoring sector. Nearly a dozen new central stations have opened their doors or expanded services into that sector over the past 18 months.

 

The 10,000 square foot central station facility, the former home of a high tech company that specialized in streaming video, is where NMC management lays credit to much of the company’s success. The building is wired with a high-speed Internet connection and is hooked up to an uninterruptible power grid.

 

“In the months before we went live, we knew this was our chance to start from scratch,” said Woodie Andrawos, executive vice president and part owner of NMC. “We looked for where the holes were in what alarm companies were looking for…and we did that when we looked for vendors, telephony software and our monitoring applications.”

 

Craig Curran, president of Smart Systems Technologies in Laguna Hills, Calif., signed on with NMC late last year to monitoring about 700 of his residential accounts.

 

“It’s mostly the technology, the customer service and their ability to follow through quickly,” Curran said.

 

Larry Walker, owner of The Alarm Company in Los Gatos, Calif., said he followed NMC’s management from NACC, where Walker also sat on the dealer advisory board.

 

“The way they run their operation and what they know about central stations is pretty amazing,” Walker said. “I can call with a problem and get to the bottom of it with one phone call.”

 

Services such as a false alarm counter within the Monitoring Automation Systems’ automation platform as well as the addition of video monitoring, in the first quarter of this year, are part NMC’s technological offering.

In The News ~ February 2005

Growth on NMC’s Wish List

February, 2005
Security Systems News

 

Increases dependent on customer service, new applications

 

Aliso Viejo, Calif. – By keeping a watchful eye on new technologies and customer service, National Monitoring Center expects to continue to grow at such a pace that it will reach 100,000 accounts during its fourth year in business.

 

Launched at a 10,000-square-foot facility here in October 2001, third-party monitoring firm NMC turned on its first customers three months later. Since then, it has grown to an 80,000 account business as of January 2005, up from 60,000 a year earlier.

 

“If we keep the same growth pace,” said company President Michael Schubert, “the market is there and we feel this growth will continue.”

 

By also focusing on customer service and not losing sight of the company’s mission, Schubert said, “we were able to add so many dealers.”

 

Schubert reported that last year was one of the best in the company’s 36-month history.

 

The company has pushed video monitoring services in recent months unlike in the past. For example, the company increased the types of equipment it could support online in the early part of last year from one – Dedicated Micros – to eight.

 

“Video monitoring is still taking off,” admitted Schubert, who said as price points decrease new customer sign-up should increase. But at this time, “we haven’t seen the payback like we should,” he said.

 

Demand for the service has been driven primarily on the commercial side of the business and by revised laws that require verified response. Thus far, the company has been able to ink deals with approximately 200 clients for the service.

 

Moving ahead, the company will promote the technology to the dealers, so they know how it works and the benefits their customers can experience by using it.

 

“If you’re going to spend all this money (on upgrades), you can’t sit back and wait for it to happen,” said Schubert.

 

But it’s just not the number of services a company offers that brings dealers to its door, said Woodie Andrawos, executive vice president at the company. It is the ability to stay focused on the company’s mission.

 

“We will continue to focus on monitoring; that’s the business we’re in,” he said.

In The News – April 2008

Keeping an Eye on Things

By Leischen Stelter, associate editor
Security Systems News
April, 2008

 

NMC’s new central station emphasizes visibility and location

 

IRVING, Texas – National Monitoring Center will open its second monitoring center here in the beginning of summer 2008, according to NMC president Michael Schubert. NMC purchased the 8,000-square-foot building in January of 2007 and has spent approximately a year designing the space. “We don’t want to rush a project like this, we want to make sure it’s done properly,” he said. “It’s our reputation on the line and we want to make sure the facility is the way we want it and our personnel are trained properly before we open it to the public.”

 

During a tour of the new facility on Feb. 28, the design of the space was both utilitarian and aesthetically appealing. The facility boasts a primarily glass interior, with visibility extending from the main operations room to conference and training rooms, common spaces and management offices, allowing management to “keep an eye on everyone’s activities in the facility,” said Stefan Rayner, manager of the Texas central, who was also my tour guide. The conference room also doubles as a viewing room for prospective clients, he said, with a corner window made of electrostatic glass, which, when turned on, illuminates the glass, allowing visibility into the main operating room.

 

Schubert said making the central station a showplace was an element in the design of the building. “It’s important when you’re bringing prospective clients into the facility that they really get excited about what they see,” he said.

 

The location of the facility in Texas was also a factor for the company, said Woodie Andrawos, NMC executive vice president. NMC’s other central station is located in Aliso Viejo, Calif., and has been in operation since 2002.

 

“Texas is an important state to us. It is an area that we’ve always wanted to have a footprint in,” he said. “Initially we wanted to build a back-up station in California, but realized that we wouldn’t gain any additional benefits, such as market share. The [Texas] market share doesn’t seem to be open to West coast central stations, so by being here we’re bringing that commitment to dealers in Texas.”

 

It was also important for NMC to have this fully redundant facility in a separate geographical location, said Andrawos. “We have a disaster recovery plan that allows backup on all levels,” he said. “This central station, from beginning to end, is designed to provide backup for the California station from servers to telecommunications to power.”

 

The new facility currently has 20 operator stations with room for an additional five or so more, said Rayner. “The space is very versatile and open,” he said. SSN

In The News ~ March 2009

NMC holds open house at new Texas central

Security Systems News

March, 2009

 

National Monitoring Center held an open house at their brand new, state-of-the-art 8,000 square foot facility here on February 12. The central station serves independent alarm dealers in the Texas market and has been in operation since the summer of 2008. The new UL-listed central station is fully redundant with NMC’s original 10,000 square foot Aliso Viejo, Calif. central station that opened in 2002.

 

More than 100 guests, representing alarm companies from Texas as well as various other states, attended the open house. The guests were given tours of the facility and had the opportunity to meet with the company’s management team.

 

Included below are pictures of the event. First is NMC executive vice president Woodie Andrawos with director of operations Todd Shuff and president Michael Schubert. Second is NMC management with some of the guests who attended the open house of the new central station.

 

nmc-irving-open-house-0209-andrawos-shuff-schubert

nmc-irving-open-house-0209

Security Systems News toured the new facility on February 22, led through the rooms of glass, concrete and chrome by central station manager Stefan Rayner.

 

Rayner spoke at length about the design and development of the new facility and the stringent requirements for attaining UL-Listing. Visit the Monitor This blog at www.securitysystemsnews.com for an account of the visit.

 

“I’ve been involved in the design of about six monitoring facilities during my 29 or so years in the contract monitoring business,” said Michael Schubert, NMC president in a release. “I believe our Texas location is the finest that I’ve been involved in because we put all of our experience as well as the latest technology into the design. With an experienced management team in place, we bring the Texas market a much needed state-of-the-art facility.”

 

The central station uses the latest technology and is fully redundant with the California location, providing a high level of reliability and service to alarm companies and their customers. NMC purchased the newly constructed building and spent more than 18 months creating the most technologically advanced contract monitoring station serving the electronic security industry.

 

“The facility and technology along with an experienced management team and comprehensively trained staff offer alarm dealers the support they need to grow their business,” said Woodie Andrawos, NMC executive vice president in a release. “We listen to our dealers every day and this facility and the services we provide reflect what they need to be successful in a very competitive market.”

 

NMC is a UL-listed and FM-approved third party monitoring central station company that provides services to independent alarm companies. NMC is a member of various professional trade associations including Texas BFAA, and North Texas BFAA. For more information, call 800-662-1711 or visit the website.

In The News – June 2010

First Annual NMC Fishing Trip

Security Systems News
June, 2010

nmcfish

I wanted to add some pics from NMC’s Dave Steinbrunner. They’re peppered throughout the post. Enjoy. Thanks for the extra pics, Dave!

 

The final day of the Texas trip was spent with the guys from NMC. Regional sales manager David Steinbrunner invited me down to tag along on their inaugural Annual Dealer Fishing Trip. Of course, my being located in Yarmouth, Maine was kind of an obstacle, but I mentioned it to Sam who thought it would be a grand idea to go out and hang with the

NMCTexasBuilding

NMC boys from Dallas, visit a few other companies and see what happened.

 

Those of you who have been following along with this blog know associate publisher Gregg Shapiro and I had some crazy times down there in the land where everything (including the Lincoln Navigator Hertz tried to give us at 3 in the morning) is bigger and more beautiful. The fishing trip was no exception.

 

Grant, Stefan and David loading the luxury bus.

Grant, Stefan and David loading the luxury bus.

 

We arrived at the NMC monitoring center and met up with our NMC hosts, Dave, operations manager Grant Graham from the west coast office and Dallas-based central station manager Stefan Rayner, and director of telecommunications Scott Schubert. There were around 20 guys there, all ready to sing the praises of NMC and catch some stripers up on

SSN's<br /><br /><br /><br />         Gregg Shapiro is ready to catch some fish!... well, one fish...

 

Lake Texoma on the Oklahoma border.

 

SSN’s Gregg Shapiro is ready to catch some fish!… well, one fish…

 

NMC bought everyone who needed one a special Texoma hunting/fishing license… Mine’s still good through the end of the year, which means, of course that I’ll have to get myself on the travel budget for ASIS. Wouldn’t want that license to go to waste. They also supplied boxed lunches for everyone, liquid refreshment, and a nice cooler pack to bring the cleaned catch home in at the end of the day (Gregg and I, foreseeing problems at security in DFW, graciously donated our take to the other participants).

 

Cedric gettting ready to head out on the lake.

Cedric gettting ready to head out on the lake.

The ride up to the lake, in a luxury, chauffeured bus was enjoyable, with camaraderie and anticipation palpable. I sat next to John Ybarra with Kings III Fire and Security. Nice guy. Good conversationalist, good fisherman. He said he got a call the night before to go on the trip. His boss was supposed to go, but something came up. Lucky guy.

 

BoatTX1

BoatTX2

BoatTX3

We were divided into four guided boats. I was on boat three, which, if you follow me on Twitter, you KNOW caught the most fish because I tweeted said pronouncement post haste… And we all know once something’s written on the Internet, it’s true… Boats one, two, and four, you’re welcome to throw down. My boat comprised NMC’s Grant Graham, Action Fire Pros‘ Scott Hoppie and Daryl Barber, Cedric Bouligny with Comfort Security, Captain Johnny and me.

 

Captain Johnny puts a catch away
Captain Johnny puts a catch away

 

The goal of the trip, according to David (who was not on my boat, so I feel sorry for the small-sized crappies they hauled) was to attract new prospects through word of mouth from peers. “Our ultimate goal was to get a fire prospect, a burg prospect and a current fire and burg client on each boat and let them have some fun and talk,” David said. “They’re going to ask questions of their peers that they’re not going to ask me as a sales guy.”

 

Boat three was under the guidance of Captain Johnny Forrest. When I asked Johnny what company he worked for and if he had a title he said, “Sir?” To which I replied, “Do you work for a guide company or anything?” And he thought a second and said, “Yessir. Johnny Forrest Guide Service.” Johnny showed us all how to put shiners on the hook, though he’d bait it for us, show us how to measure out the pulls of line to get to the appropriate depth where the biggest lunkers would be sliding through the murk…

Cali central station operations manager Grant took no small amount of guff from a boat full of Texans for being from California.
Cali central station operations manager Grant took no small amount of good-humored guff from a boatful of Texans for being from California.

 

It was pretty thrilling to feel the massive pull on the line and wrestle and fight those fish into the boat… In all honesty, I’m not sure which boat caught the most fish, but I can tell you we all had a blast, cheering and jeering each other on. We all told stories; tall tales and fish stories; war stories (literally from Captain Johnny); shop talk. Cedric talked about family. We all learned a little from each other. Quite a team builder, indeed.

 

Cedric caught a real lunker!
Cedric caught a real lunker!

 

After we’d been out a couple hours, the captains took us back to shore and the fish were cleaned while the guys relaxed, talked and fielded calls from the office (“Work don’t stop just because you go fishing,” someone said to me when I asked about the urgent sounding call.)

 

Tough day to be a striper.

Tough day to be a striper.

Good day to be on the lake. Good day to be an NMC customer or prospect. Not such a good day to be a fat ol’ striper in Texoma.

 

Cleaning the haul

Cleaning the haul

CaughtFish

In The News ~ October 5, 2011

National Monitoring Center (NMC) Appoints Bob Di Alto as Dealer Relations Manager

ALISO VIEJO, CA (October 5, 2011)

 

National Monitoring Center (NMC) announced the appointment of Bob Di Alto as Dealer Relations Manager. Di Alto will use his previous experience as a Dealer and Central Stations Manager to assist in bringing NMC to the forefront of dealer relations and dealer based programs.

 

Di Alto began his career as a Vice President and then President of General Security Systems where he managed and oversaw development of installation projects that ranged from residential to large scale commercial from 1991 – 2001. He also worked with Brinks Home Security as a Business Security Consultant focusing on customer relations and sales. As Vice President of Marketing for General Monitoring Services and as General Manager for The Command Center, Di Alto used his skills to cultivate a large customer base and develop successful customer relations programs.

 

“We are pleased to welcome Bob to our organization and know that he will strengthen the dealer relations program in place and develop innovative programs for alarm companies by utilizing the services we offer,” said Michael Schubert, President of NMC. “We are excited to have someone with the experience from both the dealer and the monitoring sides of the industry.”

 

“I believe that NMC has the most comprehensive services that can be offered to alarm companies,” said Di Alto. “These services will help our dealers manage and grow their business and I look forward to working with them.” Di Alto can be reached at 855-353-3031 or bdialto@nmccentral.com.

 

National Monitoring Center (NMC) is a UL Listed and FM Approved third party monitoring central station company that provides services to independent alarm companies from central stations in California and Texas. NMC is a member of various professional trade associations including the California Alarm Association, Texas BFAA and North Texas BFAA. For more information call 800-662-1711 or visit www.nmccentral.com.

Daily Quality Control

Many dealers utilize the message center service provided by NMC. This is a powerful tool that dealers can use to help manage their business. This is especially useful for handling calls from subscribers after normal business hours. For example, all incoming calls will be answered in two rings or less with the Alarm Company name. The operator will categorize the call and distribute it to the appropriate mailbox or first available alarm operator. NMC can set up as many different mailboxes as a dealer needs. For example, mailbox 1 might be set up for
emergency service and mailbox 2 might be set up for nonemergency service. The voice mail has many notification features to choose from. Any mailbox can be set up to automatically e-mail the voice mail message as an attachment.

 

The voice mail can also place calls to specific call lists, and this is especially useful for an emergency voice mail box. For example, the voice mail can be set up to call the primary on call technician 3 times after a message is left on the emergency voice mail box. If the primary on call technician does not answer, the voice mail will move on to the backup on call
technician.

We need to talk about all redundancies here. This is a feature

Many dealers utilize the message center service provided by NMC. This is a powerful tool that dealers can use to help manage their business. This is especially useful for handling calls from subscribers after normal business hours. For example, all incoming calls will be answered in two rings or less with the Alarm Company name. The operator will categorize the call and distribute it to the appropriate mailbox or first available alarm operator. NMC can set up as many different mailboxes as a dealer needs. For example, mailbox 1 might be set up for
emergency service and mailbox 2 might be set up for nonemergency service. The voice mail has many notification features to choose from. Any mailbox can be set up to automatically e-mail the voice mail message as an attachment.

 

The voice mail can also place calls to specific call lists, and this is especially useful for an emergency voice mail box. For example, the voice mail can be set up to call the primary on call technician 3 times after a message is left on the emergency voice mail box. If the primary on call technician does not answer, the voice mail will move on to the backup on call
technician.