AT&T announced back in 2014 that they would no longer be supporting their 2G network. In part, this is because their 2G towers are being repurposed into 4G towers to provide better service for their cellular customers. However, this changeover could be affecting your customers.
The fact is that AT&T’s support for the 2G network won’t completely be over until the end of the year, but since the process is gradual, some areas may be affected already. If your customer is using an older system that utilizes the old AT&T cellular network for monitoring purposes, the deadline is fast approaching to update the system.
As more and more of the network switches over, AT&T is actually switching off the network incrementally. Therefore, you don’t want your customers waiting until the last second to have their services updated.
Of course, modern equipment uses modern networks, so you may not have any concerns if you’ve been updating your customers all along. This is primarily a concern for longtime residential customers who have never updated their original system.
NMC is proud to supply state-of-the-art monitoring services for your residential customers. We want to ensure that all of our clients are also keeping up to date so that our services can work together seamlessly to save lives and reduce the risk of property loss or damage.
Communication companies play a vital role in keeping our customer service reps linked to your customers. We’re happy to offer support to our clients who need help keeping up with the ever-changing services available to make that communication possible.