In some ways, there no way to replace a live security guard. Package delivery acceptance, guest relations, and late night walk-throughs are just a few examples of how technology can’t replace a human being. But what is the real goal of the on site security officer?
The basic role of the on site guard is to record and report. Unless the guard has special training and extensive licensing, a live human being is simply a way to know what is happening at all hours of the day. In other words, on site security guards aren’t there to put themselves in danger by preventing crime. They won’t confront someone with a gun. They won’t chase down a robber. They might not even go investigate an open door.
Realistically, you don’t want a minimally trained, low-wage worker to do more than simply report any problems. Security personel services churn through thousands of workers ever year. These men and women, while valuable for some services, do not have the extensive training to know how to handle a complex, criminal act. If asked to intervene, an untrained security guard could escalate a crime towards violence or distrupt important crime scene evidence.
At National Monitoring Center (NMC) we train our 24-hour staff how to handle the complex situations that arise when security is breached. We understand how to direct and coordinate employees, on site security, and emergency responders (including police, fire, and medical service). We understand the inherant problems that arise out of criminal activity and we know how to ensure everyone’s safety.
Again, the role of on site security staff is to simply record and report. But that’s not enough.To protect your business assets and your employees, you need to have a professional monitoring service to skillfully direct any activities during any complex problems.