NMC National Monitoring Center
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Monitoring Features:
Live Operator Answering within Two Rings
UL Listed Central Station
Long Range Radio (Alarm Net)
Advanced Two-Way Voice with Telephony Integration
Voice Recording with E-mail of Calls with Long Term Digital Storage
Integrated Receiver Formats
5-Point Catch All System, to significantly reduce undefined zones
MAS Web 24-hour Access to Dealer Accounts through the Web Including Wireless Access
Remote Access to Place Accounts On/Off Test Including Wireless Access
Scheduled Call Lists – Automatic and Integrated in Monitoring Software
Customized Special Instructions – Automatic and Integrated in Monitoring Software
Customized Corporate Account Monitoring with Detailed Reporting Features
Integrated Advanced Holiday Scheduling
Integrated Alarm Prioritizing (Auto Priority)
Real Time Quality Control
Text Paging
Long Term Account History Archiving
 
Telephony Integration Features:
Auto Dialing
Telephony Integration with Monitoring Software (Automatic Account Delivery)
Automatic Call Priority Systems
IVR (Integrated Voice Response)
VRT II (Voice Response Terminal)
Production Management
Forecasting Management
Advanced Voice Mail for Dealers
Customized Call Recognition on Voicemail Messages
Automatic Call Forwarding on Recognized Phone Numbers
Multiple Voicemail Message Capabilities
Voicemail Boxes with Advanced Scheduled Paging
   
Redundancies include:
Power Generator
UPS Battery Backup
Uninterrupted City Power Grid
Redundant Monitoring Systems (MAStermind)
Automatic Redundant Phone Switch
Automatic Fiber Routing on All Phone Lines