When your name is on the line, you want our people on the line. Because each NMC CSR is extensively and professionally trained by two training managers and subsequently, takes part in a continuing education program. And most of our CSRs have been with NMC since the beginning, so they just keep getting better, smarter and more efficient every day. Helping to keep your clients secure is not their job, it’s their career.
Our stringent quality control standards require daily monitoring of alarms and telephone calls live and via a custom designed unique reporting application to ensure the consistency of our service to meet and exceed our dealers’ expectations.
In addition, specific CSRs are specially trained and certified to handle PERS calls, so you can rest assured that your sensitive and challenging calls are handled by the most qualified person in the industry.