Get Instant Trouble Alerts with IVR

IN THE NEWS ~ SEPTEMBER 22, 2015

ivr.jpgAs of 09/01/2015 NMC began utilizing our interactive voice response system (IVR) for trouble notification. This adjustment will help improve the efficiencies of all signal processing and will ensure that customers get a prompt and professional telephone call to notify on items such as troubles, supervisory, power loss and low battery signals.   Interactive Voice Response. This NMC exclusive feature is fully interactive, fast and complimentary. It is another way that NMC brings to your subscribers the latest technology to create efficiencies which will directly enhance their experience with the monitoring center. When a non-violation occurs, i.e. the alarm panel sends a low battery signal, the IVR will instantaneously call the end use user. The voice system will interact with them giving details of the signal and prompting them on steps that might be taken. IVR provides dealers with:

 

  • Unlimited amount of calls that can be placed
  • A fully customizable scripted message recorded by NMC with a voice actor at no cost
  • Professionally recorded marketing message also at no cost

 

Contact NMC today and we will send you a sample of this innovative, new product. For inquiries please contact Bob Dialto: bdialto@nmccentral.com