Engineering FAQ section


What are our alternatives communication paths when a subscriber switches to Voice Over IP? 

A dealer can use Cellular communication via Connect24, Alarm.com, Alarmnet, Uplink, Telguard, and a host of other cellular providers to get signals to the central station.  The dealer may also use the sites internet service to send signals by using an IP dialer.  We work with IP dialers from Bosch, DMP, DSC, Silent knight, Honeywell, Firelite, Edwards, as well as Ultrasync compatible devices.

I have been putting alarm panels on cable phone service for years. Why am I now having communication problems?

When cable internet was first being released only a few people in an area were using it.  Cable internet uses shared bandwidth so the more people using it the slower it will become.  Most internet communication cannot be compressed or made smaller so when you start running into bandwidth issues due to excessive use the cable provider will compress the voice calls in order to get more out of the available bandwidth.  With low or no compression most cable phone lines work fine however as compression goes up and you start losing more and more of the call information the sounds become distorted and the timing of the tones become off.  This will cause the handshake and kiss off tones to be heard at the wrong frequency or at the wrong times.  And can cause individual signal tones to be heard at the wrong time or at the wrong frequency thus causing signal loss and ghost signals.

 What line prefix do I need to use if I am using I-View Now?

If you are using a standard DVR/NVR you would use an account on the INOW line prefix.  If you are doing video through AlarmNet Total connect you would use the AlarmNet account number associated with the Total Connect account. If you are using Videofied through I-View Now then you would use the line prefix NVF.

NVF = I-View Now Videofied

INOW = Standard I-View Now

LG/LGB/LGZ = AlarmNet Totalconnect I-View Now